FAQ
Q: I received an order confirmation but have not received a shipping notification. When will my order ship and when will I received tracking information?
A: Because we are still a relatively small shop, your order is likely being built. We tend to batch items based on color and you will receive tracking information automatically via email once we print the label.
Q: It's been a few weeks, how can I receive a status update on my order?
A: Send an email with your full name, and 5 digit order number to cs@tracertacticalgear.com and we will get back to you as soon as possible. You can also send us a DM on Instagram.
Q: Why do you do pre-orders instead of product drops?
A: So you actually have an opportunity to buy what you want! We do both, but we know how frustrating it is to miss out on product drops or have something taken right out or your cart as you are checking out. Pre-orders are also more efficient for us because we know exactly what we need to build. Yes, lead times will often be longer, but at least you can rest assured that you secured what you needed.
Q: Where are Tracer Tactical products made?
A: All of our gear is made at our production facility in Nampa, Idaho. We source all of our material from US-based mills and suppliers and assemble it here as well. We are 100% Berry Compliant.
Q: Do you do custom orders?
A: It depends. Right now we are very busy with our standard products and production schedule but it never hurts to ask! We don’t typically build one-offs but if it’s an idea/item that could potentially become a regular product we can offer to other users, shoot us a DM on Instagram or send us an email: sales@tracertacticalgear.com and it is more likely that we’ll consider building it.
Q: Do you give discounts to active-duty, Military, LEOs, or retired veterans, industry partners, etc?
A: We don’t provide discounts, as we’ve set our pricing as competitively as possible. We appreciate your service, as we’ve served along side you. The nature of our business is already set to serve those who continue to serve - as warfighters, police officers, and civilians who serve their communities. We hope you understand the amount of effort we put in to making this happen. Your business supports American men and women who are supporting their families and who’s work directly supports you and yours.